WALLR
Help & Support
Find quick guidance for common WALLR account, project, task, photo, and notification issues.
I cannot access a project
Project access is controlled by role and project assignment. Confirm that you are signed in with the correct account and ask the project administrator to check that you have been added to the relevant project.
I cannot update or create a task
Task actions depend on your role, project access, and whether the task is assigned to you. If an action is unavailable, the project administrator should verify your permissions and assignment.
A site photo will not upload
Check that the device has an internet connection and that the image is a supported image file. If the problem continues, retry with a smaller image and include the task reference when contacting support.
I am not receiving notifications
Check that notifications are allowed for WALLR in the device settings and that notifications are enabled in your WALLR settings. Notification delivery can also depend on the device platform and network connection.
I need to update my account details
Use the profile settings available in the app for information that your account is allowed to change. If a role or project assignment needs to change, contact the relevant administrator.
I want to delete my account
Follow the instructions on the Account Deletion Request page.
Email michiel@wallr.be. Include a short description of the issue and, where relevant, the project or task involved. Do not include passwords or access tokens.